The Working Life: Jeremy Bodenhamer

He stays on the go as owner of the newly renamed Pack & Post Office Solutions

In 2006, Jeremy Bodenhamer and his partners jumped at the chance to purchase Santa Barbara Pack & Post. They recently renamed it Pack & Post Office Solutions.
In 2006, Jeremy Bodenhamer and his partners jumped at the chance to purchase Santa Barbara Pack & Post. They recently renamed it Pack & Post Office Solutions. (Jenn Kennedy photo / www.kennedypix.com)

By Jenn Kennedy, Noozhawk Contributor | Published on 06.04.2010

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Jeremy Bodenhamer is wired for service. He’s a connector who never stops thinking of ways to streamline his business and make the lives of his clients easier.

Originally from Orange County, he was raised in Portland and came to Santa Barbara to attend Westmont College. An English major, he pursued writing screenplays in Los Angeles, but quickly decided that wasn’t the path for him after working on a few movies.

“I didn’t like the way they treated people,” Bodenhamer said. “It all seemed backward.”

He cites several jobs during and post college that introduced him to the value and importance of quality service. He ran the Willard Room Restaurant in Washington, D.C., worked in various areas at the Four Seasons Biltmore Resort, and provided packing and postage assistance at Montecito Executive Services. When Santa Barbara Pack & Post came up for sale in 2006, he and partners jumped on it. They recently renamed it Pack & Post Office Solutions.

“I took what I knew and expanded it with an exceedingly high level of service to all of Santa Barbara,” Bodenhamer said. “We have more connections and provide a whole different level of service than a UPS or FedEx store would or could.”

Bodenhamer says the company, 3463 State St., has seen incredible growth annually.

“Actually, as the economy slowed, we’ve accelerated, with business up 122 percent in April 2010 from April 2009,” he said.

He attributes this trend to the prices, value and level of service the company offers, which becomes even more important during rough economic periods.

Be it by land, sea or air, Bodenhamer says he can get anything, anywhere. He recently sent 2,000 pounds of goods to Italy and another 1,000 pounds of antiques to Australia.

“We provide personal attention and global service,” he said.

The company works with all of the major carriers, including FedEx, UPS, the U.S. Postal Service and DHL to ship small packages at discounted group rates. It can offer lower rates because the company doesn’t have the franchise overhead of a traditional carrier, yet it can extend the group rate discounts by pooling customers’ shipping.

Additionally, Bodenhamer coordinates and manages a host of more complicated tasks associated with moving items, including packing, crating and fine-art shipping. In house, the company offers a notary public, printing, graphic design, copying, faxing, document shredding and transcription, as well as local courier services.

Bodenhamer says he loves the challenge of a new business with unique needs. Currently, the company houses 400 private post office mailboxes of small local businesses. Additionally, he counts another 82 business account customers who outsource their shipping services. For those companies, he keeps inventory, and pulls, packs and ships products.

Calling his industry antiquated, Bodemhamer has plans to modernize it. He is putting every extra penny into developing a Web-based application for independent retail shippers worldwide. With this application, he intends to eliminate unneeded steps in the shipping process and open additional revenue channels by providing new services to customers, as well as networking them with one another.

Bodemhamer says he finds immense pleasure in helping his clients’ businesses grow. He tries to make introductions from one to the other and plans to begin blogging soon about the products and services of his company. He also uses part of his storefront to showcase locally produced products.

Click here to find the company on Facebook.

— Noozhawk contributor Jenn Kennedy can be reached at .(JavaScript must be enabled to view this email address). Click here to see more of her work.

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» kritter on 06.05.10 @ 08:39 AM

I love Santa Barbara Pack and Post. It is one of the best business in town.

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» maedapalius on 06.05.10 @ 09:48 AM

We use Santa Barbara Pack and Post Office Solutions to send packages to our clients. We are extremely pleased with the customer service, delivery turnaround and all around ease of using Jeremy’s services. His team is terrific and help us provide better service to our clients. That is what it is all about!

Maeda Palius
Palius O’Kelley LLP, CPA’s

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» zf44 on 06.05.10 @ 10:22 AM

Jeremy Bodenhamer is the best in the business!  He is dedicated to helping anyone and everyone and not just in shipping.  His service oriented attitude and lifestyle transcend into his business.  He will do anything and everything to help others succeed.  If you want the best quality service and care don’t even think of going anywhere else. 

Zach Fawcett
Chicago, IL

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» glenh on 06.05.10 @ 10:53 AM

We Love SB Pack & Post Office Solutions.  Jeremy and his crew are the best.  In April we had them ship 1,600 lbs. in parts to Wisconsin.  Jeremy took care of everything which included picking them up.  Subsequently the received hired them to do another job for him.  Keep up the great work!

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» callagold on 06.05.10 @ 11:34 AM

This article on Jeremy Bodenhamer and his Pack and Post Office Solutions is great. The way his philosophy of service comes through is quite interesting. I like the idea that he showcases local business’es products in his front window.’
I’m also pleased to know that a local business can compete with the mighty FedEx and UPS. I don’t know how that is. So I’ll just have to go in and find out. It’s great to support local business and I hope Noozhawk will have more interesting business articles like this. It sets you apart!

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» oldfaithful@cox.net on 06.05.10 @ 01:31 PM

Jeremy is a honest, positive, hard working, kind and special man. He has given my business the very best in value and service, saving me thousands of dollars and countless hours of time…...He is a winner…...

Paul Haugen
Yellowstone Vintage Clothing

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» tracyrichardson on 06.05.10 @ 02:52 PM

Jeremy is honest, sincere, trustworthy and he has highest amount of integrity.  Doing business with Pack and Post you know that you will be provided with the best service and prices available.  I will always trust in Jeremy and his staff for our packing and shipping needs.  Tracy Richardson, Mike Richardson, Realtors

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» Chelsea on 06.05.10 @ 04:36 PM

Pack and Post was the embodiment of convenience for me when I needed a LARGE child’s toy shipped out of state.  Everything was extremely well packed and all the small, breakable parts were individually wrapped.  The toy was in perfect order when it arrived. 

Jeremy Bodenhamer personally has taken extra pains to serve me with a business-like manner as well as give outstanding advice to me on my own small business.  I would not be surprised to see his business lead Santa Barbara in the industry!

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» rgleason on 06.05.10 @ 07:05 PM

Not only is Jeremy a excellent businessman, he is incredibly dedicated to giving back to his community. He has worked with local schools in Goleta to help improve student achievement and close the achievement gap. We are lucky to have a person like him in Santa Barbara.

-Ryan Gleason

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» LindaAdamsInteriorDesign on 06.05.10 @ 09:06 PM

Jeremy deserves this spotlight! Excellence, enthusiasm and generosity are his trade marks. He gives the BEST SERVICE with warmth and a smile - and the BEST PRICE! He and his staff will do anything to help me run my business in the fastest, most efficient way. He takes the time to listen and research the best solution. GO THERE - just to be able to meet Jeremy!

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» maggielang on 06.06.10 @ 07:58 AM

great article. . . one of the best things about this business is that all of their employees are HAPPY! now, how many service-providing businesses can you say THAT about?  congratulations and best wishes, Jeremy, for your continued succes!

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» Alissa on 06.07.10 @ 09:52 AM

We use Pack & Post Office Solutions for our shipping needs and recommend them highly! Jeremy’s dedication to customer-centric service and his commitment to going above and beyond expectations are unparalleled - and unfortunately, too rare in the business world. Jeremy demonstrates that people DO matter on so many levels and he sets an incredible example as an entrepreneur and community member.

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» Paul-L34 on 06.07.10 @ 02:19 PM

Jeremy and his team are amazing.  Anytime we need large equipment moved around town they are there to take care of us.  It is always great to find businesses that understand great customer service.

Paul Avolio
Latitude 34 Technologies

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» Brennan on 06.07.10 @ 02:24 PM

Great article on Jeremy and his devotion to serving all types of client needs. Jeremy is always looking to add value and I’d definitely recommend using Pack & Post.

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» katiec on 06.07.10 @ 07:47 PM

Love Jeremy and love Pack and Post… Jeremy is constantly making improvements to his store and products to help his customers. Everyone at Pack and Post is super nice and fun. Thanks for all the work you guys do!!

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» Hallie on 06.07.10 @ 07:58 PM

Jeremy and his team are amazing!  They offer fantastic customer service and I would recommend him to everyone.  I came in one day to send a package and had my 2 year old son with me.  They were busy at the store but took my package and said they would just take care of everything and call me to get my credit card information so I didn’t have to wait with a toddler who was getting into everything.  What a great experience!  I continue to go back for all of my shipping needs.

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» Kymberly on 08.21.10 @ 03:38 PM

Seems I heard of you just in time - which is to say, after the third package I sent to my daughter across the nation at college took longer than promised. One overnight package took 11 days. Pretty sure she did not eat those cookies!  Glad to know I now have your company and service as an option.

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» Dr. Lynn K. Jones on 12.07.10 @ 05:58 PM

I have witnessed the innovative and energetic approach of Santa Barbara Pack and Post first hand.  You are definitely right that Jeremy Bodenhamer is “wired for service.” I love being able to support a local entrepreneur that is so good at what he does! 
Lynn
http://www.lynnkjones.com

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