Pixel Tracker

Wednesday, March 20 , 2019, 11:12 am | Fair 59º


Cox Communications Receives J.D. Power’s Highest Customer Honor

Cox Communications Inc. has received highest honors in J.D. Power and Associates’ 2008 Residential Regional Telephone Customer Satisfaction Study in the West.

It marks the sixth consecutive year that Cox’s residential telephone service has ranked highest in overall customer satisfaction in the West. J.D. Power and Associates’ study measures customer satisfaction with both local and long-distance telephone service among eight local telephone providers in the West.

“It is clear that consumers continue to be highly satisfied with the reliability, savings and convenience of Cox Digital Telephone, as demonstrated by receiving top honors for six consecutive years in the J.D. Power and Associates regional study on residential telephone satisfaction,” said Julie McGovern, general manager of Cox Santa Barbara. “Cox — and cable as a whole — is outperforming the big old telephone companies in satisfying customers. And we’ll continue to enhance the Cox experience.”

In the West, Cox received highest honors in overall satisfaction, scoring 23 points higher than the West average. Cox ranked highest on every factor comprising overall satisfaction, which includes performance and reliability, cost of service, customer service, billing and offerings and promotions.

“Over 10 years ago, we extended our commitment to customer service to consumers who were looking for an alternative provider to big, old telephone companies,” McGovern said. “This commitment is inherent at every single point of our organization. Our continuous success is the result of our dedicated employees who work everyday to demonstrate and earn the trust of consumers.”

Overall, cable companies dominated customer satisfaction rankings for the second year for local and long-distance telephone service. The study finds that overall satisfaction is higher among customers who bundle two or more services with one provider, compared with customers subscribing to phone service alone. Cox’s key philosophy that bundled services brings overall greater customer satisfaction by convenience and simplicity in receiving all telecommunication (local and long distance) and entertainment services from a single provider on a single bill.

Today, more than 2.5 million residential customers and more than 250,000 businesses enjoy Cox Digital Telephone.

Click here for full results of the study, conducted among 11,911 customers nationwide who receive local and long-distance service from one provider.

Jennifer Muench is community relations manager for Cox Communications.


Support Noozhawk Today!

Our professional journalists work tirelessly to report on local news so you can be more informed and engaged in your community. This quality, local reporting is free for you to read and share, but it's not free to produce.

You count on us to deliver timely, relevant local news, 24/7. Can we count on you to invest in our newsroom and help secure its future?

We provide special member benefits to show how much we appreciate your support.

I would like give...
Great! You're joining as a Red-Tailed Hawk!
  • Ask
  • Vote
  • Investigate
  • Answer

Noozhawk Asks: What’s Your Question?

Welcome to Noozhawk Asks, a new feature in which you ask the questions, you help decide what Noozhawk investigates, and you work with us to find the answers.

Here’s how it works: You share your questions with us in the nearby box. In some cases, we may work with you to find the answers. In others, we may ask you to vote on your top choices to help us narrow the scope. And we’ll be regularly asking you for your feedback on a specific issue or topic.

We also expect to work together with the reader who asked the winning questions to find the answer together. Noozhawk’s objective is to come at questions from a place of curiosity and openness, and we believe a transparent collaboration is the key to achieve it.

The results of our investigation will be published here in this Noozhawk Asks section. Once or twice a month, we plan to do a review of what was asked and answered.

Thanks for asking!

Click Here to Get Started >

Reader Comments

Noozhawk is no longer accepting reader comments on our articles. Click here for the announcement. Readers are instead invited to submit letters to the editor by emailing them to [email protected]. Please provide your full name and community, as well as contact information for verification purposes only.