Saturday, March 24 , 2018, 6:38 pm | Fair and Breezy 63º


John Daly: Etiquette Coaches Reveal Top Etiquette Flaws

I recently polled a number of my peers to determine what they saw as the top mistakes made by their clients. Here’s what we collectively formulated based on our experience with customers.

» Lack of cell phone etiquette

» Not knowing how to make proper introductions and greeting

» Not enough consideration for others, leaving the “golden rule” on life support

» Poor handshakes

» Poor dining etiquette

» Not understanding how to appreciate

» Not knowing how to say goodbye

» Conversing and networking in a group in front of a buffet table

» Ignoring RSVP requests to invites

» Not understanding the importance of small talk or how to develop this skill set

» Not listening and interrupting people during conversation

» Not knowing the basic etiquette of being the “host” or the “guest”

» Disrespecting others

» Being too self-absorbed

» Diving straight into business with no “warm-up” social talk

» Eating and talking on the phone at the same time

» Talking so loudly in a restaurant that most diners can hear the conversation

» Having a roving eye when the conversation is deemed to be of no value to the listener

» Lack of “thank you” and “you’re welcome”

» Lack of techno etiquette

Did you notice that these ALL boil down to not having consideration for other people? The keys here are lack of respect and self-respect. One colleague made note that the Oxford Dictionary chose “selfie” as the word of the year for 2013 and pointed out that this is incredibly telling.

Many people feel that they have a handle on proper behavior, when, in fact, 76 percent of adults believe Americans are ruder and less civilized than they were 20 or 30 years ago. Here are the results of a survey published in 2012.

The lesson in all of this is simply to put consideration for others at the top of your list. If you are guided by this one simple rule, people will truly see you as a real role model.



John Daly is the founder and president of The Key Class, the go-to guide for job search success. Click here to learn more about The Key Class or get information on Thursday night classes in Santa Barbara. Connect with The Key Class on Facebook. Follow John Daly on Twitter: @johndalyjrClick here for previous columns. The opinions expressed are his own.

  • Ask
  • Vote
  • Investigate
  • Answer

Noozhawk Asks: What’s Your Question?

Welcome to Noozhawk Asks, a new feature in which you ask the questions, you help decide what Noozhawk investigates, and you work with us to find the answers.

Here’s how it works: You share your questions with us in the nearby box. In some cases, we may work with you to find the answers. In others, we may ask you to vote on your top choices to help us narrow the scope. And we’ll be regularly asking you for your feedback on a specific issue or topic.

We also expect to work together with the reader who asked the winning questions to find the answer together. Noozhawk’s objective is to come at questions from a place of curiosity and openness, and we believe a transparent collaboration is the key to achieve it.

The results of our investigation will be published here in this Noozhawk Asks section. Once or twice a month, we plan to do a review of what was asked and answered.

Thanks for asking!

Click here to get started >

Support Noozhawk Today

You are an important ally in our mission to deliver clear, objective, high-quality professional news reporting for Santa Barbara, Goleta and the rest of Santa Barbara County. Join the Hawks Club today to help keep Noozhawk soaring.

We offer four membership levels: $5 a month, $10 a month, $25 a month or $1 a week. Payments can be made through PayPal below, or click here for information on recurring credit-card payments.

Thank you for your vital support.

Reader Comments

Noozhawk is no longer accepting reader comments on our articles. Click here for the announcement. Readers are instead invited to submit letters to the editor by emailing them to [email protected]. Please provide your full name and community, as well as contact information for verification purposes only.

Daily Noozhawk

Subscribe to Noozhawk's A.M. Report, our free e-Bulletin sent out every day at 4:15 a.m. with Noozhawk's top stories, hand-picked by the editors.

Sign Up Now >