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Wednesday, March 20 , 2019, 5:23 am | Mostly Cloudy 53º

 
 
 
 
Advice

Note to Readers: After a Brief Grounding, Noozhawk Is Soaring Again

In October, Noozhawk raced past the milestone of 1 million monthly pageviews, after coming tantalizingly close to the mark three or four times already this year.

It was our first time to reach such heights, which must have left me oxygen-deprived when I crowed about it in my weekly column.

Hours later I came crashing back to Earth, along with our website — the result of an early morning traffic surge that generated a deluge of requests to our servers. Unable to process the demand, our database slowed to a crawl.

Or worse, for many readers who, like me, were unable to access our site at various times over about a four-hour period.

I apologize for that.

After extensive troubleshooting and some emergency reconfiguration, our web team, Hop Studios, and our web host, Nexcess, have restored Noozhawk to its proper place as Santa Barbara County’s go-to source for professional local news and information.

While things appear to be running smoothly, we’re continuing to monitor the site’s performance. Please email me if you see something amiss.

Throughout the disruption, our reporters were hard at work doing what they do. You can always check in with us on Facebook; you can follow our various Twitter feeds, such as @Noozhawk, @NoozhawkNews, @NoozhawkBiz and @NoozhawkSociety; and you can sign up for our free, breaking news text alerts to your cell phone.

Thanks a million for your readership. We apologize that today got off to a slow start, but we’ll make it up to you in no time at all.

Noozhawk publisher Bill Macfadyen can be reached at .(JavaScript must be enabled to view this email address). Follow Noozhawk on Twitter: @noozhawk. Connect with Noozhawk on Facebook.

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Noozhawk Asks: What’s Your Question?

Welcome to Noozhawk Asks, a new feature in which you ask the questions, you help decide what Noozhawk investigates, and you work with us to find the answers.

Here’s how it works: You share your questions with us in the nearby box. In some cases, we may work with you to find the answers. In others, we may ask you to vote on your top choices to help us narrow the scope. And we’ll be regularly asking you for your feedback on a specific issue or topic.

We also expect to work together with the reader who asked the winning questions to find the answer together. Noozhawk’s objective is to come at questions from a place of curiosity and openness, and we believe a transparent collaboration is the key to achieve it.

The results of our investigation will be published here in this Noozhawk Asks section. Once or twice a month, we plan to do a review of what was asked and answered.

Thanks for asking!

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Noozhawk is no longer accepting reader comments on our articles. Click here for the announcement. Readers are instead invited to submit letters to the editor by emailing them to [email protected]. Please provide your full name and community, as well as contact information for verification purposes only.