Pixel Tracker

Saturday, November 17 , 2018, 12:37 pm | Fair with Haze 65º


Hone Craft of Customer Service at SBCC Career Skills Institute

Classes offer workplace certificates

Customer Relations Certificate offered at SBCC School of Extended Learnng.
Customer Relations Certificate offered at SBCC School of Extended Learnng. (Courtesy photo)

Career Skills Institute at Santa Barbara City College (SBCC) School of Extended Learning offered one of its most popular, tuition-free certificates at the California Employment Development Department (EDD) Employment Office in Santa Barbara as part of a pilot program and in collaboration with the local One Stop (America’s Job Center, California).

For those seeking to improve workplace skills this summer, School of Extended Learning and One Stop are offering a new opportunity this month.

Local job seekers completed three classes at the EDD office to earn the Customer Relations Certificate to gain a deeper understanding of communication skills and how they relate to quality customer service.

SBCC’s Career Skills Institute is following up on the pilot program by offering Thrive and Survive in the Workplace Certificate.

“Bringing these classes directly to individuals at a familiar location, our goal is to remove barriers that could prevent our community from accessing valuable skills,” said Jeanette Chian, associate director.

“Best of all, these are the same amazing instructors and programs you’d find on our campus, and now job seekers can access this information conveniently in the same spot where they’ll find their next job,” she said.

The Thrive and Survive in the Workplace Certificate enables students to develop professional etiquette techniques and self-management strategies. The certificate is made up of classes that can also be taken on their own.

Classes are open to anyone, and are held from 8:30 a.m.-4:30 p.m. at the EDD, 130 E. Ortega St., Santa Barbara, on the following dates:

June 22 Championing Diversity in the Workplace CRN 21087
July 6 Secrets of a Great Employee CRN 81482
July 20 Accountability CRN 81438

Application is required and can be completed online at sbcc.edu/ExtendedLearning or in person at the SBCC Wake Campus, 300 N. Turnpike Road, or Schott Campus, 310 W. Padre St. For more information, contact [email protected] or call 805-683-8282

The SBCC Career Skills Institute also offers the Customer Relations Certificate this summer at the SBCC Wake Campus.

Courses in this certificate teach students an adaptive approach to working with different personality styles, how to offer strategic customer service, and how to problem solve using a collaborative techniques.

The three classes in the certificate are offered 8:30 a.m.-4:30 p.m. on the following dates:

July 12 Personality Styles and Difficult Relationships CRN 81250
July 18 The Art of Negotiating and Collaborating CRN 81071
July 24 Best Practices in Customer Service CRN 81249

— Angel Pacheco for SBCC School of Extended Learning.


Support Noozhawk Today

You are an important ally in our mission to deliver clear, objective, high-quality professional news reporting for Santa Barbara, Goleta and the rest of Santa Barbara County. Join the Hawks Club today to help keep Noozhawk soaring.

We offer four membership levels: $5 a month, $10 a month, $25 a month or $1 a week. Payments can be made using a credit card, Apple Pay or Google Pay, or click here for information on recurring credit-card payments and a mailing address for checks.

Thank you for your vital support.

Become a Noozhawk Supporter

First name
Last name
Select your monthly membership
Or choose an annual membership

Payment Information

Membership Subscription

You are enrolling in . Thank you for joining the Hawks Club.

Payment Method

Pay by Credit Card:

Mastercard, Visa, American Express, Discover
One click only, please!

Pay with Apple Pay or Google Pay:

Noozhawk partners with Stripe to provide secure invoicing and payments processing.
You may cancel your membership at any time by sending an email to .(JavaScript must be enabled to view this email address).

  • Ask
  • Vote
  • Investigate
  • Answer

Noozhawk Asks: What’s Your Question?

Welcome to Noozhawk Asks, a new feature in which you ask the questions, you help decide what Noozhawk investigates, and you work with us to find the answers.

Here’s how it works: You share your questions with us in the nearby box. In some cases, we may work with you to find the answers. In others, we may ask you to vote on your top choices to help us narrow the scope. And we’ll be regularly asking you for your feedback on a specific issue or topic.

We also expect to work together with the reader who asked the winning questions to find the answer together. Noozhawk’s objective is to come at questions from a place of curiosity and openness, and we believe a transparent collaboration is the key to achieve it.

The results of our investigation will be published here in this Noozhawk Asks section. Once or twice a month, we plan to do a review of what was asked and answered.

Thanks for asking!

Click Here to Get Started >

Reader Comments

Noozhawk is no longer accepting reader comments on our articles. Click here for the announcement. Readers are instead invited to submit letters to the editor by emailing them to [email protected]. Please provide your full name and community, as well as contact information for verification purposes only.

Daily Noozhawk

Subscribe to Noozhawk's A.M. Report, our free e-Bulletin sent out every day at 4:15 a.m. with Noozhawk's top stories, hand-picked by the editors.

Sign Up Now >

Meet Your Realtor Sponsored by Village Properties

Photo of Patricia Griffin
Patricia Griffin
"I am very hands on and feel that each transaction is special and different. My clients goals are foremost in what I do to bring about a successful transaction."

Full Profile >