Satellite TV customers on the Central Coast have been lacking the local NBC affiliate due to a contract dispute in one case, and a technical glitch in another.
“DirecTV has had an equipment failure, which has temporarily taken KSBY and The CW off their system,” the station said in an online story Wednesday.
“They are working to resolve the issue quickly. We apologize for the inconvenience and hope to be back on soon.”
The dispute with Dish has lasted longer and involves a pricing spat with KSBY owner, The E.W. Scripps Company – the parent company of the San Luis Obispo-based stations – and Dish Network.
“Scripps continues to work with Dish Network to reach a timely and fair agreement in order to minimize disruption of service,” the company said in a statement. “We ask Dish to finally get serious about advancing this negotiation by returning to industry-accepted terms and conditions so our viewers – their customers – can return to the programming they are paying for.
“Our priority is serving our viewers, and we expect Dish Network to value our programming fairly.”
Scripps claimed to be “incredibly frustrated by the lack of progress in conversations.”
“We are ready and able to make an agreement with Dish Network, and will keep you updated on our progress.”
DISH has issued a blunt video statement playing in place of the normal programming on KSBY.
“We’ve been working hard to get a deal done, but unfortunately Scripps made a decision to remove this channel. The reason behind this is greed,” said Brian Neylon, executive vice president and group president.
“Scripps recently went on a station-buying spree, and to compensate for their newly acquired stations, they’re now demanding more than double the fees paid today,” he added.
He said Dish offered to allow the channels to remain while negotiations continued, but the firm declined.
Neylon claimed Scripps was banking on customers calling the satellite company to complain about the missing stations in hopes the pressure would prompt Dish to pay more.
“This ultimately means you will pay more. This is a greedy game, and one that we simply will not play,” he said, adding that the goal is to keep customers’ bills affordable.
Both Dish and KSBY offer each other’s phone numbers for customers to complain about the blackout and alternatives — over-the-air antenna or apps — for temporarily getting the programming at either DishPromise.com or scrippsviewerinfo.com .
This dispute affects Dish customers in 42 markets with stations owned by Scripps Local Media Division.