Beginning Tuesday, Feb. 10, the Lompoc Police Department dispatch center will integrate its call handling system with Hyper, an AI-assisted dispatch software, the city has announced.

Hyper is a voice-based AI-software designed to manage non-emergency calls, thus allowing dispatchers to focus on higher-priority emergency calls.

Hyper understands and responds to callers in some 30 languages, while handling common non-emergency inquiries and validating callers’ locations.

The system recognizes high priority emergencies and responds accordingly by escalating those calls to dispatch staff.

“The Lompoc Police Department is committed to the safety and support of the community,” said Lompoc Police Chief Kevin Martin.

“The integration of Hyper into our existing dispatch operations supports this commitment by allowing our dispatchers to dedicate undivided attention to critical emergencies while providing faster, more responsive service to callers with routine questions and concerns,” Martin said.

Starting Feb. 10, callers should be aware they may interact with Hyper when calling for non-emergency assistance.

All emergency calls will be directly routed to dispatchers for immediate human response.

The Lompoc Police Department said it remains committed to supporting and improving public safety in the Lompoc community.
 
Community members with questions can contact the Lompoc Police Department, smorgan@ci.lompoc.ca.us.