The city of Lompoc’s new, fee-free online payment portal is now live.

Lompoc utility customers can access the new online payment portal on the city’s website www.cityoflompoc.com, by clicking on the pay utility bill icon. The bill payment site can also be accessed at https://www.cityoflompoc.com/government/departments/management-services/finance/pay-bills-online.

Once on the utility bill payment site, customers are asked to select Access Your Online Account. When the page opens, select Citizen Self Service to register.

Lompoc utility customers will see a new account number and customer ID on their bill statements moving forward. After linking their utility account, customers can view and pay bills, sign up for EFT automatic bank draft payments, and change their bill delivery preferences.

Customers can expect to receive their paper bills in the coming weeks. Due to the pandemic, there are currently no penalties for late utility bill payments and no utility disconnections.

Due to the extended length of the billing cycles, the city has reduced electric and water charges for customers by calculating rates at the lowest tier rate instead of by the three tier rates typically used based on electricity and water usage.

Lompoc utility billing staff offers the following with regards to the new financial management system:

The water meter charge is not new, and has always been included in the water charge. However, the new system allows the water meter charge to be a separate line item so customers can see their actual water use charge.

Electric rate assistance (the $9 credit) no longer shows on the billing statement as a line item, but is deducted from the total bill amount.

For auto draft (EFT) customers, automatic bank withdrawals will not be processed for two billing cycles.  Automatic withdrawals will resume in June.

Customers may opt to make a payment using other payment methods. If no payment is made, the entire account balance will be debited when automatic withdrawals resume. Bill payments are accepted by phone, 875-8286 and 875-8259, mail, bank draft, e-bill, and by drop box at Lompoc Civic Center Plaza, 100 Civic Center Plaza.

Those looking to start or stop utility service may email: utilityconnections@ci.lompoc.ca.us.

This transition marks one of the final phases in the implementation of the Munis Financial Management System, a process that began in 2017.