Our Four-Legged Friends and More is Back — and Better Than Ever! Noozhawk is thrilled to bring back this beloved special section, dedicated to celebrating the pets — and the people who love them. Whether they bark, purr, chirp, or slither, our furry, feathered, and scaly companions deserve the very best — and we’re here to showcase exactly that.
This fun and heartwarming edition spotlights the amazing local businesses, organizations, and experts committed to pet wellness across Santa Barbara County. From grooming and veterinary care to training, boarding, and pet-friendly services, this guide is your go-to resource for all things animal care.
In this issue, Noozhawk caught up with Mary Scott, Owner and CEO of PamperPet-Pet Concierge, to learn more about their pet sitting and dog walking services — and how they’re making tails wag all year long.
PamperPet-Pet Concierge
Question: What is the name of your business or practice?
Answer: PamperPet-Pet Concierge
Q: What is the mission behind your business?
A: At PamperPet-Pet Concierge, we deliver premium, concierge-style pet sitting and dog walking services tailored to discerning pet owners. Our mission is to provide exceptional care, comfort, and attention to detail—ensuring every pet enjoys a five-star experience and every owner enjoys complete peace of mind.
Q: What types of animals does your business cater to?
A: All kinds of animals: cats, dogs, fish, hamsters, reptiles, you name it!
Q: Can you describe the services or products your business offers?
A: PamperPet offers pet sitting visits, overnights and 24 hour care. We also do pet walking, pet transport, pet errands and more!
Q: How long have you been in this industry?
A: We have been in the industry for 16 years.
Q: What makes your business or practice unique?
A: At PamperPet, we understand that every pet is unique—and so is every pet parent’s schedule. That’s why we offer customized pet care plans designed specifically around your pet’s routines, health needs, and personality. Serving Santa Barbara and surrounding areas, we provide everything from one-on-one dog walks and in-home pet sitting to flexible care for senior pets and younger pets alike.
Mary Scott, PamperPet CEO, is also your pet care concierge. Need help finding a reputable groomer, vet, or trainer? Need door-to-door transport for your pet’s appointment? We’ve got you covered. Our goal is to simplify your life while ensuring your pet receives exceptional, compassionate care—every time.
Q: What training, education and experience do you and your staff have? Do you hold any professional certifications?
A: Mary Scott, Owner and CEO of PamperPet has been pet sitting and dog walking for 16 years. She holds the following pet friendly credentials:
Certified Professional Pet Sitter (CPPS) since 2019
Fear Free® Pet Sitter Certified
Member of Pet Sitters International
Pet First Aid and CPR Trained
Experience as a Veterinary Receptionist and Technician
Q: What is your level of expertise regarding pet health and behavior?
A: With over 16 years of hands-on animal care experience, I bring a deep understanding of both pet health and behavior to every service I offer. I spent several years working as a veterinary receptionist, where I gained valuable insight into preventive care, emergency protocols, and the importance of communication between pet professionals and pet parents.
For the past 16 years, I’ve also volunteered at the ASAP Cat Shelter, working closely with cats of all temperaments—including those with medical or behavioral challenges. My training in animal body language and behavior interpretation, combined with my certification as a Fear Free® pet sitter, means I’m equipped to provide gentle, stress-reducing care tailored to each animal’s emotional and physical needs.
Q: How do you manage behavioral problems?
A: Many behavioral issues in pets stem from FAS—Fear, Anxiety, or Stress. My approach centers on positive reinforcement and setting pets up for success by focusing on desired behaviors rather than punishing undesirable ones. By gently redirecting and reinforcing positive actions, I help pets feel more secure, confident, and better able to thrive in their environment.
Q: What advice would you give to a new pet owner?
A: Advice for New Pet Owners from a Professional Pet Caregiver:
Build Trust Slowly
Take your time getting to know your pet. Especially if they’re new to your home, give them space to adjust. Use calm, consistent interactions and avoid overwhelming them with too much activity or attention right away.
Establish a Routine
Animals thrive on consistency. Set regular times for feeding, walks, play, and rest. Predictability helps reduce stress and strengthens your bond.
Focus on Positive Reinforcement
Reward the behaviors you want to see—whether it’s sitting calmly, using the litter box, or walking nicely on leash. This not only builds good habits but helps your pet feel safe and confident.
Learn Their Language
Spend time observing your pet’s body language. Recognizing signs of fear, anxiety, or stress (FAS) early can prevent behavior problems and improve your relationship long-term.
Prioritize Socialization—but Do It Mindfully
Expose your pet to new people, animals, and environments gradually and positively. Make each experience a good one by keeping it low-pressure and rewarding calm behavior.
Don’t Be Afraid to Ask for Help
Whether it’s choosing the right food, managing behavior, or finding the right vet or groomer, you don’t have to figure it all out alone. As a pet care professional, I’m always here to help guide you to trusted resources and supportive solutions.
Q: Are you currently accepting new clients?
A: Yes we are!
Q: How do you help make your client feel at ease leaving their pet in your care?
A: I begin every new client relationship with a consultation in your home. This visit gives me a chance to meet you and your pet(s) in a familiar, low-stress environment, learn their routines, and understand any special needs or preferences they may have.
During this meeting, I take detailed notes about feeding schedules, medication instructions, favorite toys, walking routes, and behavior cues—anything that helps me provide care that mirrors your pet’s day-to-day life as closely as possible. I also share my credentials, experience, and answer any questions you have to make sure you feel completely comfortable.
Q: How do you keep the public informed about your business or service(s)?
A: I have a website Pamperpetsb.com, and a quarterly newsletter full of educational and entertaining pet-related articles, blogs and stories.
Q: What is one fun fact about your business?
A: I once cared for a group of seven semi-social cats, each with their own unique personality. They had a special cat room that led to a beautifully landscaped, outdoor, fenced enclosure just for them. At dinnertime, my job was to herd them back inside from the enclosure, guiding them safely into their cat room for the night—an adventure of its own!
Click here to learn more about PamperPet-Pet Concierge!