The promise of cloud technology is to simplify IT, but migrating to a cloud environment can seem overwhelming, leave you feeling stuck, or even wishing you could go back and start over.
Change is hard and without proper support, migrating can feel like more trouble than it’s worth.
Cox Business has helped thousands of companies migrate to the cloud with a custom plan focused on meeting their individual needs, and then sustain the benefits of managed cloud IT. Along the way, Cox Business has defined a series of processes and checkpoints that can mean the difference between a smooth ride and one full of potholes.
Laying the Foundation
Obstacles to an efficient migration can frustrate users and cause delays — but Cox has three key steps to laying the foundation for future success:
1. Discovery – The cloud technical teams uncover your core business objectives and what you hope to achieve. This may sound basic, but getting crystal clear on your goals and understanding the different ways to get where you want to go will determine the ease of your migration. Only once you’ve identified your needs can you choose the best cloud-based solution for your organization.
2. Technical Review – Our engineers will validate your cloud design to ensure the proposed solution can be implemented properly and will be successful in meeting your expectations.
3. Financial Analysis – Once the proposed solution is verified in a technical review, you will want to conduct an analysis of pricing for accuracy and adjustments so there are no surprises.
Combined, these three steps ensure your upcoming cloud implementation is a well-organized project with a predictable timeline and outcome.
White-Glove Implementation
Once the design is finalized, Cox Business takes the same care in deploying your cloud solution as we do with its design. This starts with an internal kickoff call, so our engineering and project management teams know the plan inside and out. Then we meet with your team to discuss timelines, identify where we need your help, and schedule check-ins so you’re informed every step of the way. When the implementation is done, we’re not. We take the extra step of testing for quality assurance.
Customer Onboarding Team
After the initial quality assurance is complete, we spend an additional 30 days ensuring your new cloud environment is meeting your expectations. Our dedicated Customer Onboarding Team proactively monitors, tests, and fine-tunes your services to catch any issues, and they’re on call to answer your questions. Our goal is to make sure you’re comfortable with your new cloud solutions.
Ongoing “In-Life” Support
After a successful onboarding, you have ongoing support from an experienced team comprised of a Client Experience Manager, a Project Manager, and a Rapid Response Support Team. Together, they offer ongoing assessments, help align resources to your goals, and conduct Quarterly Business Reviews (QBRs) to assess your requirements and satisfaction.
At Cox Business, success starts by setting the tone on day one with clarity and a singular focus on simplifying the management of cloud technology vital for running day-to-day operations, so customers can drive growth for their business.
Not only do our customers not feel stuck, but they feel understood and supported by our partnership.
Cloud customer RMM Architects offers a case in point: “What I’ve been impressed with about the Cox Business team is their desire to understand what makes our business unique, the challenges and the opportunities,” said Aaron Sturniolo, Director of IT, RMM Architects. “Nine years of working together, and they continue to bring to us solutions today to help advance our business.”